Configuration Management Analyst

Northpower; Whangarei; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Flexible leave

KiwiSaver

Life insurance

Wellbeing support

Job summary

Northpower is seeking an experienced Configuration Management Analyst to mature our CMDB, asset data and software licences across the Enterprise Technology team. You’ll own data quality, governance and the relationships between configurations, assets and services, providing insights for better operational and lifecycle decisions.

You’ll collaborate across technology, security, finance and procurement, turning complex information into practical, actionable guidance while driving cost efficiency

Qualifications

• Strong practical experience in Configuration Management, CMDB, ITAM, SAM or ITSM.
• Experience improving configuration data, data quality and ownership in complex environments.
• Knowledge of config data models, CI lifecycles and service relationships.
• Solid understanding of ITIL practices and how configuration information supports IT services.
• Experience with discovery, asset management or service-mapping platforms.
• Knowledge of software licensing, entitlements and lifecycle management.
• Broad understanding of enterprise apps, cloud, infrastructure, networks and security.
• Strong analytical and problem-solving skills with data-driven recommendations.
• Excellent communication and stakeholder engagement across technical and non-technical teams.

Responsibilities

• Lead ongoing development and maturity of Configuration Management and CMDB.
• Improve configuration standards, data models, data quality and lifecycle management.
• Drive CMDB health, data quality, discovery, reconciliation and remediation.
• Govern digital technology assets lifecycle and software asset management.
• Identify cost savings, compliance improvements and asset optimisation opportunities.
• Provide configuration and dependency information to support incidents, changes and transitions.
• Develop governance, reporting, standards and controls with practicality.

Skills

Configuration Management

CMDB

ITAM

SAM

ITIL

Tools

ITSM platforms

Job description

About The Role

We’re looking for an experienced Configuration Management Analyst to help strengthen how we manage technology configuration, digital assets and software licences across Northpower. Sitting within our Enterprise Technology team, you’ll take the lead on maturing our Configuration Management practice and CMDB, making sure the information we rely on is accurate, well governed and genuinely useful. This is a hands-on role where you’ll work across technology teams, service and product owners, Enterprise Architecture, Security, Finance, Procurement and other stakeholders. You’ll help improve configuration and asset data, establish clear ownership and controls, and provide insights that support better operational, financial and lifecycle decisions.

You’ll be responsible for:

• Leading the ongoing development and maturity of our Configuration Management practice and CMDB
• Improving configuration standards, controls, CI ownership, data models and lifecycle management
• Driving CMDB health, data quality, discovery, reconciliation and remediation
• Leading and improving the lifecycle governance of digital technology assets
• Strengthening Software Asset Management, including licence entitlements, utilisation, renewals and optimisation
• Identifying opportunities to reduce costs, improve compliance and make better use of technology assets and licences
• Providing configuration and dependency information to support Incident, Problem, Change and service transition activities
• Developing practical governance, reporting, standards and controls without adding unnecessary complexity
• Working with stakeholders to improve ownership, accountability and the quality of technology information

About You

You’ll be an experienced Configuration Management, CMDB, IT Asset Management or Software Asset Management practitioner, or an experienced technology or business practitioner looking to move into this space. You enjoy turning complex technology information into something accurate, practical and useful.

You’ll bring:

• Strong practical experience in Configuration Management, CMDB, ITAM, SAM or IT Service Management
• Experience working with, supporting, or improving Configuration Management, CMDB, asset management, service management, or related technology information practices in a complex environment
• Good knowledge of configuration data models, CI lifecycles, service relationships, discovery, reconciliation and data-quality controls
• A solid understanding of ITIL practices, particularly how configuration information supports Incident, Problem, Change and Service Transition
• Experience with ITSM, CMDB, discovery, asset management or service-mapping platforms
• Knowledge of software licensing, entitlements, utilisation and lifecycle management
• Broad understanding of enterprise applications, cloud, infrastructure, networks and security
• Strong analytical and problem-solving skills, with the ability to turn data into clear recommendations
• Confidence working across technical and non-technical teams and constructively challenging unclear ownership or weak controls
• Strong communication, documentation and stakeholder engagement skills
• ITIL 4 Foundation certification or equivalent practical experience, along with a relevant qualification, certification or equivalent professional experience
• A practical, improvement-focused mindset and the ability to balance day-to-day priorities with longer-term capability uplift

What's in it for you?

You’ll be joining a business where your work has a real impact on communities across Aotearoa. In return, you’ll enjoy:

• Competitive pay, plus flexible leave and boosted KiwiSaver options
• Life insurance, discounted medical cover and wellbeing support
• Fuel and retail discounts
• Ongoing learning, development and career progression opportunities
• A supportive, inclusive and family-friendly culture where safety comes first

About Northpower

Proudly Kiwi-owned, Northpower is one of New Zealand's largest infrastructure businesses, delivering electricity, fibre, renewables, transmission and energy services across Aotearoa. With over 1,400 people nationwide, we're proud to power the communities that rely on us every day.

You’ll suit this role if you enjoy taking ownership, bringing structure to complex environments and helping teams make better decisions from reliable technology information.

We welcome people from all backgrounds and are committed to creating an inclusive workplace where everyone feels they belong.

Pre-employment checks include a criminal history check, medical assessment, and drug and alcohol testing.

Applicants must have the legal right to work in New Zealand.