Configuration Management Analyst

North Power NZ; Whangarei; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Flexible leave

Boosted KiwiSaver options

Life insurance

Discounted medical cover

Wellbeing support

Fuel discounts

Retail discounts

Ongoing learning and development

Career progression opportunities

Inclusive and family-friendly culture

Job summary

Northpower is seeking an experienced Configuration Management Analyst to strengthen how we manage technology configuration, assets and software licenses across Northpower. Joining our Enterprise Technology team, you will mature our CMDB, ensure accurate data governance, and work with IT teams, security, finance and procurement to improve ownership, controls and decision making.

This hands-on role will deliver data quality improvements, standardised configurations, and governance reporting to

Qualifications

• Extensive practical experience in Configuration Management, CMDB, ITAM/SAM or ITSM.
• Experience improving CMDB, asset management, service management in complex environments.
• Knowledge of CI data models, lifecycles, service relationships, discovery and data-quality controls.
• Solid understanding of ITIL practices and how configuration information supports incidents and changes.
• Experience with ITSM, CMDB, discovery, asset management or service-mapping platforms.
• Knowledge of software licensing, entitlements, utilisation and lifecycle management.
• Broad understanding of enterprise apps, cloud, infrastructure, networks and security.
• Strong analytical and problem-solving skills with data-driven recommendations.
• Confident across technical and non-technical teams; ability to challenge ownership/controls.
• Strong communication, documentation and stakeholder engagement skills.
• ITIL4 Foundation certification or equivalent practical experience, along with relevant qualification/certification.
• Improvement-focused mindset and ability to balance day-to-day priorities with longer-term uplift.

Responsibilities

• Leading the ongoing development and maturity of Configuration Management practice and CMDB.
• Improving configuration standards, controls, CI ownership, data models and lifecycle management.
• Driving CMDB health, data quality, discovery, reconciliation and remediation.
• Leading and improving the lifecycle governance of digital technology assets.
• Strengthening Software Asset Management, including licence entitlements, utilisation, renewals and optimisation.
• Identifying opportunities to reduce costs, improve compliance and make better use of technology assets and licences.
• Providing configuration and dependency information to support Incident, Problem, Change and service transition activities.
• Developing practical governance, reporting, standards and controls without adding unnecessary complexity.
• Working with stakeholders to improve ownership, accountability and the quality of technology information.

Skills

Configuration Management

CMDB

ITAM/SAM

ITIL practices

Stakeholder engagement

Data quality

Discovery & reconciliation

Service Transition

Education

ITIL4 Foundation certification

Relevant qualification/certification

Job description

About the Role

We’re looking for an experienced Configuration ManagementAnalyst to help strengthen how we manage technology configuration, digitalassets and software licences across Northpower.

Sitting within our Enterprise Technology team, you’ll takethe lead on maturing our Configuration Management practice and CMDB, makingsure the information we rely on is accurate, well governed and genuinely useful.

This is a hands-on role where you’ll work across technologyteams, service and product owners, Enterprise Architecture, Security, Finance,Procurement and other stakeholders. You’ll help improve configuration and assetdata, establish clear ownership and controls, and provide insights that supportbetter operational, financial and lifecycle decisions.

You’ll be responsible for:

• Leadingthe ongoing development and maturity of our Configuration Managementpractice and CMDB
• Improvingconfiguration standards, controls, CI ownership, data models and lifecyclemanagement
• DrivingCMDB health, data quality, discovery, reconciliation and remediation
• Leadingand improving the lifecycle governance of digital technology assets
• StrengtheningSoftware Asset Management, including licence entitlements, utilisation,renewals and optimisation
• Identifyingopportunities to reduce costs, improve compliance and make better use oftechnology assets and licences
• Providingconfiguration and dependency information to support Incident, Problem,Change and service transition activities
• Developingpractical governance, reporting, standards and controls without addingunnecessary complexity
• Workingwith stakeholders to improve ownership, accountability and the quality oftechnology information

About You

You’ll be an experienced Configuration Management, CMDB, ITAsset Management or Software Asset Management practitioner, or an experiencedtechnology or business practitioner looking to move into this space. You enjoy turning complex technologyinformation into something accurate, practical and useful.

You’ll bring:

• Strongpractical experience in Configuration Management, CMDB, ITAM, SAM or ITService Management
• Experienceworking with, supporting, or improving Configuration Management, CMDB,asset management, service management, or related technology informationpractices in a complex environment
• Goodknowledge of configuration data models, CI lifecycles, servicerelationships, discovery, reconciliation and data-quality controls
• Asolid understanding of ITIL practices, particularly how configurationinformation supports Incident, Problem, Change and Service Transition
• Experiencewith ITSM, CMDB, discovery, asset management or service-mapping platforms
• Knowledgeof software licensing, entitlements, utilisation and lifecycle management
• Broadunderstanding of enterprise applications, cloud, infrastructure, networksand security
• Stronganalytical and problem-solving skills, with the ability to turn data intoclear recommendations
• Confidenceworking across technical and non-technical teams and constructivelychallenging unclear ownership or weak controls
• Strongcommunication, documentation and stakeholder engagement skills
• ITIL4 Foundation certification or equivalent practical experience, along witha relevant qualification, certification or equivalent professionalexperience
• Apractical, improvement-focused mindset and the ability to balanceday-to-day priorities with longer-term capability uplift

What's in it for you?

You’ll be joining a business where your work has a realimpact on communities across Aotearoa. In return, you’ll enjoy:

• Competitivepay, plus flexible leave and boosted KiwiSaver options
• Lifeinsurance, discounted medical cover and wellbeing support
• Fueland retail discounts
• Ongoinglearning, development and career progression opportunities
• Asupportive, inclusive and family-friendly culture where safety comes first

About Northpower

Proudly Kiwi-owned, Northpower is one of New Zealand'slargest infrastructure businesses, delivering electricity, fibre, renewables,transmission and energy services across Aotearoa. With over 1,400 peoplenationwide, we're proud to power the communities that rely on us every day.