CMDB & ITOM Configuration Specialist — 12-Month Contract

Westpac New Zealand Ltd; Auckland; On-site; NZD 70,000 - 110,000; Full time

Job summary

Westpac New Zealand Ltd in Auckland is seeking a Configuration Specialist on a fixed-term contract up to 12 months to maintain CMDB data, CI and service information within ServiceNow ITOM, Service Mapping and Discovery capabilities, ensuring accuracy and reliability.

You will perform day-to-day CMDB administration, data quality checks, handle service requests, and health checks, contributing to end-to-end visibility of technology services and reducing operational risk.

Qualifications

• At least one year of experience in a Service Management role or similar.
• Experience working in a large enterprise environment is preferred.
• Familiarity with ITIL and Configuration/Asset Management is a plus.

Responsibilities

• Maintain accurate, current information in the CMDB and CI/service data.
• Perform day-to-day CMDB administration, data quality checks and health checks.
• Fulfill service requests and contribute to ServiceNow ITOM, Service Mapping and Discovery activities.

Tools

ServiceNow

Job description

Westpac New Zealand Ltd in Auckland is seeking a Configuration Specialist on a fixed-term contract up to 12 months to maintain CMDB data, CI and service information within ServiceNow ITOM, Service Mapping and Discovery capabilities, ensuring accuracy and reliability.

You will perform day-to-day CMDB administration, data quality checks, handle service requests, and health checks, contributing to end-to-end visibility of technology services and reducing operational risk.