ServiceNow ITOM CMDB Specialist (12-Month Contract)

Westpac New Zealand; Auckland; Presencial; NZD 90 000 - 110 000; Tempo integral

Resumo da oferta

Westpac New Zealand is seeking a Configuration Specialist on a fixed-term contract up to 12 months, based in Auckland. You will maintain the CMDB, ensuring accurate, current configuration data and reliable ITSM information to support operations.

You will work in the Service Visibility Squad, maintaining ITOM, CMDB, Service Mapping and Discovery capabilities, performing health checks, updates and data quality investigations to minimise disruption and enable better decisions.

Qualificações

• At least one year's experience in a Service Management role such asTechnical Change Management, Problem Management or Service Desk.
• Experience in a large or complex enterprise environment.
• Experience using ServiceNow.
• Experience in ITIL and Configuration Management or Asset Management.
• Experience of agile methodologies and best practice.

Responsabilidades

• Maintain CMDB data accuracy and reliability.
• Update configuration items and service information.
• Investigate data quality issues and resolve discrepancies.
• Fulfill service requests and perform regular CMDB health checks.

Conhecimentos

Customer focus

Multi-tasking

Documentation

Team collaboration

Ferramentas

ServiceNow

ITIL

Descrição da oferta de emprego

Westpac New Zealand is seeking a Configuration Specialist on a fixed-term contract up to 12 months, based in Auckland. You will maintain the CMDB, ensuring accurate, current configuration data and reliable ITSM information to support operations.

You will work in the Service Visibility Squad, maintaining ITOM, CMDB, Service Mapping and Discovery capabilities, performing health checks, updates and data quality investigations to minimise disruption and enable better decisions.