CMDB & ITOM Configuration Specialist

Westpac New Zealand Limited; Auckland; On-site; NZD 70,000 - 95,000; Full time

Job summary

Westpac New Zealand Limited is seeking a Configuration Specialist on a fixed-term basis up to 12 months to maintain the CMDB in ITOM services. You will update CI and service information, run health checks and respond to data-requests within ServiceNow in a fast-paced squad.

Experience in service management and ITIL, plus familiarity with ServiceNow and CMDB best practices, is essential. The role focuses on accuracy, reliability and smooth interdependencies across environments.

Qualifications

• At least 1 year in a Service Management role or similar.
• Experience in large or complex enterprise environments.
• Familiarity with CMDB, ITOM and ServiceNow processes.

Responsibilities

• Maintain CMDB accuracy and health checks.
• Update CI and service information; process service requests.
• Investigate data quality issues and improve data integrity.

Skills

Service Management

ITIL

Agile

Documentation

Tools

ServiceNow

Job description

Westpac New Zealand Limited is seeking a Configuration Specialist on a fixed-term basis up to 12 months to maintain the CMDB in ITOM services. You will update CI and service information, run health checks and respond to data-requests within ServiceNow in a fast-paced squad.

Experience in service management and ITIL, plus familiarity with ServiceNow and CMDB best practices, is essential. The role focuses on accuracy, reliability and smooth interdependencies across environments.