Senior Account Manager, B2B SaaS Growth & Renewals

Jodie Inc.; New Zealand; Remote; NZD 215,000 - 265,000; Full time

Benefits offered by this job

Annual learning budget

Company laptop & home workspace setup

Pension contribution

Job summary

Jodie Inc. is hiring a Customer Success Manager to help NZ launch by building the local prospect pipeline, listening to early customer needs, and creating onboarding and support experiences.

You will own a portfolio of business customers, drive renewals, map success plans, and grow accounts through the right workflows and integrations, with a practical recovery plan for at-risk customers. The role requires B2B SaaS experience, strong commercial language, solid data judgement, and the ability to

Qualifications

• Evidence of retaining and growing a B2B SaaS or recurring-revenue customer portfolio.
• Confidence discussing commercial terms and explaining technical products in everyday language.
• Sound judgement with account data, CRM hygiene and forecasting.
• An ability to earn trust with busy business owners and follow through on difficult conversations.

Responsibilities

• Own a portfolio of business customers with clear success plans, useful check-ins and renewal forecast.
• Use activation, call quality and product usage to spot risk early and agree a recovery plan.
• Grow accounts through locations, workflows and integrations with a clear business case for every recommendation.
• Bring recurring customer problems to product and engineering, and close the loop when they are solved.

Skills

Account management

B2B SaaS

Forecasting

CRM hygiene

Trust building

Job description

Jodie Inc. is hiring a Customer Success Manager to help NZ launch by building the local prospect pipeline, listening to early customer needs, and creating onboarding and support experiences.

You will own a portfolio of business customers, drive renewals, map success plans, and grow accounts through the right workflows and integrations, with a practical recovery plan for at-risk customers. The role requires B2B SaaS experience, strong commercial language, solid data judgement, and the ability to