Strategic Account Manager: Growth & Onboarding

GBG; Auckland; On-site; NZD 80,000 - 110,000; Full time

Job summary

GBG is seeking an Account Manager to lead and grow a diverse NZ-based customer portfolio. You will develop deep relationships, understand client challenges, and advise on regulatory developments to protect revenue and drive value.

You will plan proactively, forecast sales, and coordinate cross-functional teams to deliver seamless customer outcomes and measurable ROI, while staying ahead of market trends.

Qualifications

• Proven experience in account management with a strong commercial focus.
• Demonstrated ability to meet or exceed sales targets.
• Strong communication, negotiation and interpersonal skills.
• Analytical and strategic thinking capabilities.
• Able to work independently and collaboratively in a team.
• Familiarity with SaaS models and evolving client needs.
• Knowledge of AML/CFT regulations in New Zealand preferred.

Responsibilities

• Develop proactive account plans to protect recurring revenue and grow the portfolio.
• Provide accurate sales forecasting and maintain CRM data integrity.
• Build relationships across multiple levels within customers, including executives.
• Collaborate with Professional Services, Marketing and Product to deliver a cohesive experience.
• Stay informed on industry trends to identify opportunities and inform decisions.
• Lead the customer journey from deal to activation, maximizing value and ROI.

Skills

Account management

Sales targets

Communication

Negotiation

Interpersonal skills

Analytical thinking

Strategic thinking

Independent & collaborative

SaaS adaptability

AML/CFT NZ knowledge

Tools

CRM tools

Job description

GBG is seeking an Account Manager to lead and grow a diverse NZ-based customer portfolio. You will develop deep relationships, understand client challenges, and advise on regulatory developments to protect revenue and drive value.

You will plan proactively, forecast sales, and coordinate cross-functional teams to deliver seamless customer outcomes and measurable ROI, while staying ahead of market trends.