Senior Enterprise Customer Success Manager

EROAD Limited; Upper Harbour; On-site; NZD 110,000 - 165,000; Full time

Job summary

EROAD Limited in Auckland is seeking a Senior Customer Success Manager to own a portfolio of large NZ enterprise accounts and drive retention and value for customers.

You will build relationships with senior stakeholders (CxO level), work with Enterprise Account Managers and Technical Account Managers, and partner with delivery teams to ensure adoption and successful outcomes in a fast-growing SaaS environment.

Qualifications

• 3+ years in a customer-facing role (CSM, AM, or similar) with complex accounts.
• Experience working with senior stakeholders and cross-functional teams.
• Background in SaaS or technology environments and knowledge of CRM tools.

Responsibilities

• Own NZ enterprise accounts and drive retention and value.
• Build relationships with senior stakeholders, including CxO-level contacts.
• Collaborate with Enterprise Account Managers and Technical Account Managers in a three-way model.
• Partner with delivery teams to resolve issues and support adoption.

Skills

Portfolio management

Stakeholder management

Technical aptitude

Customer facing experience

Mentoring others

Tools

CRM systems

CS platforms/tools

Job description

EROAD Limited in Auckland is seeking a Senior Customer Success Manager to own a portfolio of large NZ enterprise accounts and drive retention and value for customers.

You will build relationships with senior stakeholders (CxO level), work with Enterprise Account Managers and Technical Account Managers, and partner with delivery teams to ensure adoption and successful outcomes in a fast-growing SaaS environment.