Strategic CSM for SaaS & Public Sector

AskYourTeam Ltd; Hastings; On-site; NZD 85,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Growth opportunities

Proactive team environment

Job summary

AskYourTeam Ltd is seeking a Customer Success professional to manage a portfolio of private and public sector customers in New Zealand. You’ll guide onboarding, adoption, renewal and account growth, while building trusted relationships with senior leaders and executive sponsors.

The role requires proactive health monitoring, quarterly reviews and collaboration with Sales, Product and Marketing. You’ll work in a small, growth-oriented team with room to shape playbooks, processes and resources.

Qualifications

• 3+ years in Customer Success, Account Management, Consulting or similar roles.
• Experience building relationships with senior leaders and executives.
• Commercial awareness with renewal/expansion conversations.
• Understand customer lifecycle from onboarding to renewal.
• Strong presentation, facilitation and communication skills.
• Comfort reading data and acting on it to manage risk.
• Confidence with CRM, AI, automation and other digital tools.

Responsibilities

• Own the relationship with customers from onboarding to renewal and growth.
• Earn trust of senior leaders by understanding their goals, not just asks.
• Create Success Plans and run regular reviews showing progress.
• Monitor customer health and act early on signals.
• Lead renewal conversations and engage Sales or leadership as needed.
• Identify opportunities for additional products/services that add value.
• Refer deeper analysis or workshops to partner consultants when needed.
• Train managers and users to use the platform confidently.
• Feed customer feedback to Product/Technology to address root causes.
• Help shape how Customer Success works, including playbooks and processes.

Skills

Relationship building

Executive stakeholder

Renewal skills

CRM proficiency

Data-driven

Communication

AI & automation

Tools

CRM

HubSpot

Job description

AskYourTeam Ltd is seeking a Customer Success professional to manage a portfolio of private and public sector customers in New Zealand. You’ll guide onboarding, adoption, renewal and account growth, while building trusted relationships with senior leaders and executive sponsors.

The role requires proactive health monitoring, quarterly reviews and collaboration with Sales, Product and Marketing. You’ll work in a small, growth-oriented team with room to shape playbooks, processes and resources.