New Zealand Customer Support & Onboarding Specialist

Jodie Inc.; Auckland; Hybrid; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Annual learning budget

30 days holiday

Job summary

Jodie AI is a UK company building an AI receptionist for busy businesses. You will help prepare our New Zealand launch, build the local prospect pipeline, listen to early customer needs and create a thoughtful onboarding and support experience as the market opens.

You will support customers by email, chat and phone from setup to daily product questions; troubleshoot call forwarding and account settings; escalate issues with context; and help turn repeat questions into better help articles.

Qualifications

• Experience helping customers with a software product or a service requiring troubleshooting.
• Clear written English and the ability to explain a process step by step.

Responsibilities

• Support customers by email, chat and phone from setup to daily product questions.
• Troubleshoot call forwarding, notifications and account settings with clear steps.
• Escalate reproducible issues with context and keep customers informed.
• Contribute to better help articles by sharing recurring questions.

Skills

Experience troubleshooting

Clear English

Escalation judgement

Issue resolution

Job description

Jodie AI is a UK company building an AI receptionist for busy businesses. You will help prepare our New Zealand launch, build the local prospect pipeline, listen to early customer needs and create a thoughtful onboarding and support experience as the market opens.

You will support customers by email, chat and phone from setup to daily product questions; troubleshoot call forwarding and account settings; escalate issues with context; and help turn repeat questions into better help articles.