Scheduling & Client Support Specialist — Immediate Impact

Aotearoa New Zealand Association of Social Workers; Devonport-Takapuna; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Office near Takapuna (free parking)

Laptop provided

Phone provided

Job summary

Aotearoa New Zealand Association of Social Workers in Auckland seeks a Scheduling Coordinator and Client Support to guide clients through our fleet management software and to coordinate field technicians' schedules. This entry-level role emphasizes customer-first service, CRM accuracy, and proactive outreach to ensure satisfaction, with full-time hours and a Takapuna office location.

You'll join a supportive team and gain hands-on experience in telematics while developing scheduling and

Qualifications

• Proven experience in customer service or helpdesk roles.
• Strong administrative or scheduling experience.
• Ability to meet daily targets for fast, helpful responses.
• Exceptional written and verbal communication with empathy.
• Detail-oriented with ability to multitask under pressure.
• Proficiency with scheduling software, CRM, and MS Office / Google Workspace.

Responsibilities

• Serve as first point of contact for client inquiries by phone and email.
• Provide empathetic, high-quality support to resolve questions, issues, or feedback efficiently.
• Maintain accurate client records in the CRM system.
• Proactively reach out to clients to ensure satisfaction and maintain strong ongoing relationships.
• Efficiently manage, coordinate, and optimize daily schedules and appointment bookings of GPS Technicians.
• Balance client preferences with team availability to maximize operational efficiency.
• Handle last-minute schedule adjustments, cancellations, and re-bookings calmly and swiftly.
• Communicate schedule updates clearly to both internal team members and clients.

Skills

Customer service

Scheduling experience

CRM familiarity

Communication skills

Multitasking

MS Office / Google Workspace

Tools

Scheduling software

CRM software

MS Office / Google Workspace

Job description

Aotearoa New Zealand Association of Social Workers in Auckland seeks a Scheduling Coordinator and Client Support to guide clients through our fleet management software and to coordinate field technicians' schedules. This entry-level role emphasizes customer-first service, CRM accuracy, and proactive outreach to ensure satisfaction, with full-time hours and a Takapuna office location.

You'll join a supportive team and gain hands-on experience in telematics while developing scheduling and