Friendly Front Desk & Client Experience Coordinator

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 45,000 - 60,000; Full time

Job summary

Aotearoa New Zealand Association of Social Workers in Auckland seeks a friendly receptionist/administrator to handle phones, greet clients, and keep the reception area welcoming.

You will manage meeting bookings, send reminders, prepare documents, and assist with staff social events. No previous experience required beyond customer service; confident communication and organisational skills preferred.

Qualifications

• Experience in reception or administration is ideal but not mandatory.
• Confident and friendly phone manner with good interpersonal skills.
• Ability to make clients feel welcomed and valued.

Responsibilities

• Answer phones and reception duties as needed.
• Greet clients and help them complete forms.
• Make the reception a positive experience for visitors.
• Book meetings and send reminders.
• Prepare documents and parcels for mail/courier.
• Phone prospective clients and assist with enquiries.
• Service the coffee machine regularly.
• Load or empty the dishwasher as required.
• Manage the reception area and scheduling.
• Assist with organising staff social events.

Skills

Phone handling

Client greeting

Organisation

Customer service

Job description

Aotearoa New Zealand Association of Social Workers in Auckland seeks a friendly receptionist/administrator to handle phones, greet clients, and keep the reception area welcoming.

You will manage meeting bookings, send reminders, prepare documents, and assist with staff social events. No previous experience required beyond customer service; confident communication and organisational skills preferred.