Scheduling Coordinator and Client Support

Aotearoa New Zealand Association of Social Workers; Devonport-Takapuna; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Office near Takapuna (free parking)

Laptop provided

Phone provided

Job summary

Aotearoa New Zealand Association of Social Workers in Auckland seeks a Scheduling Coordinator and Client Support to guide clients through our fleet management software and to coordinate field technicians' schedules. This entry-level role emphasizes customer-first service, CRM accuracy, and proactive outreach to ensure satisfaction, with full-time hours and a Takapuna office location.

You'll join a supportive team and gain hands-on experience in telematics while developing scheduling and

Qualifications

• Proven experience in customer service or helpdesk roles.
• Strong administrative or scheduling experience.
• Ability to meet daily targets for fast, helpful responses.
• Exceptional written and verbal communication with empathy.
• Detail-oriented with ability to multitask under pressure.
• Proficiency with scheduling software, CRM, and MS Office / Google Workspace.

Responsibilities

• Serve as first point of contact for client inquiries by phone and email.
• Provide empathetic, high-quality support to resolve questions, issues, or feedback efficiently.
• Maintain accurate client records in the CRM system.
• Proactively reach out to clients to ensure satisfaction and maintain strong ongoing relationships.
• Efficiently manage, coordinate, and optimize daily schedules and appointment bookings of GPS Technicians.
• Balance client preferences with team availability to maximize operational efficiency.
• Handle last-minute schedule adjustments, cancellations, and re-bookings calmly and swiftly.
• Communicate schedule updates clearly to both internal team members and clients.

Skills

Customer service

Scheduling experience

CRM familiarity

Communication skills

Multitasking

MS Office / Google Workspace

Tools

Scheduling software

CRM software

MS Office / Google Workspace

Job description

Scheduling Coordinator and Client Support

The Customer Support & Scheduling Coordinator role is an exceptional entry-level gateway into the telematics industry. This customer-first position focuses on guiding clients through our fleet management software and managing the logistical scheduling of our field technicians to ensure seamless service delivery.

Key responsibilities

Serve as the first point of contact for incoming client inquiries via phone and email

Provide empathetic, high-quality support to resolve client questions, issues, or feedback efficiently

Maintain accurate, up-to-date client records in our CRM system

Proactively reach out to clients to ensure satisfaction and maintain strong ongoing relationships

Efficiently manage, coordinate, and optimize daily schedules and appointment bookings of GPS Technicians

Balance client preferences with team availability to maximize operational efficiency

Handle last-minute schedule adjustments, cancellations, and re-bookings calmly and swiftly

Communicate schedule updates clearly to both internal team members and clients

About you

Proven experience in a customer service, client care, or helpdesk role, combined with strong administrative or scheduling experience

Ability to meet daily targets for fast, helpful responses to customer inquiries

Exceptional written and verbal communication skills with a natural ability to build rapport and show empathy

Strong attention to detail and the ability to multitask effectively under pressure

Proficiency with scheduling software, CRM databases, and Microsoft Office / Google Workspace

A proactive attitude and the ability to think on your feet when schedules conflict or unexpected client issues arise

Permanent role, minimum 40 hours/week

• Takapuna office, free parking, and steps from the beach and cafés
• Company laptop and phone provided from day one

A driven, supportive team that celebrates success together

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Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• How many years' experience do you have as a Scheduling Coordinator?
• How much notice are you required to give your current employer?
• Do you have Function Coordination experience?

What can I earn as a Scheduling Coordinator