Scheduling Coordinator and Client Support

Cartrack; Devonport-Takapuna; On-site; NZD 55,000 - 65,000; Full time

Benefits offered by this job

Company laptop and phone provided

Job summary

Cartrack is seeking a Scheduling Coordinator and Client Support in Auckland to guide clients through fleet management software and manage field technician scheduling. The role prioritises customer-first service, accurate CRM maintenance, and proactive client engagement.

Based at the Takapuna office, you will coordinate GPS Technicians' schedules, handle changes, and ensure seamless service delivery while building strong client relationships.

Qualifications

• Proven experience in customer service or helpdesk roles with scheduling exposure.
• Ability to hit daily targets for quick, accurate responses to inquiries.
• Strong written and verbal communication with rapport-building and empathy.
• Excellent attention to detail and ability to multitask under pressure.
• Proficient with scheduling software, CRM databases and MS Office/Google Workspace.

Responsibilities

• Serve as the first point of contact for client inquiries via phone and email.
• Provide empathetic, high-quality support to resolve client questions and issues.
• Maintain accurate client records in the CRM system.
• Proactively reach out to clients to ensure satisfaction and foster relationships.
• Coordinate and optimize daily schedules and bookings of GPS Technicians.
• Balance client preferences with team availability to maximize efficiency.
• Handle last-minute changes, cancellations, and re-bookings calmly.
• Communicate schedule updates clearly to internal teams and clients.

Skills

Customer service

Scheduling

CRM systems

Communication

Multitasking

Attention to detail

Tools

CRM databases

Microsoft Office / Google Workspace

Scheduling software

Job description

Scheduling Coordinator and Client Support

The Customer Support & Scheduling Coordinator role is an exceptional entry-level gateway into the telematics industry. This customer-first position focuses on guiding clients through our fleet management software and managing the logistical scheduling of our field technicians to ensure seamless service delivery.

Key responsibilities

• Serve as the first point of contact for incoming client inquiries via phone and email
• Provide empathetic, high-quality support to resolve client questions, issues, or feedback efficiently
• Maintain accurate, up-to-date client records in our CRM system
• Proactively reach out to clients to ensure satisfaction and maintain strong ongoing relationships
• Efficiently manage, coordinate, and optimize daily schedules and appointment bookings of GPS Technicians
• Balance client preferences with team availability to maximize operational efficiency
• Handle last-minute schedule adjustments, cancellations, and re-bookings calmly and swiftly
• Communicate schedule updates clearly to both internal team members and clients

About you

• Proven experience in a customer service, client care, or helpdesk role, combined with strong administrative or scheduling experience
• Ability to meet daily targets for fast, helpful responses to customer inquiries
• Exceptional written and verbal communication skills with a natural ability to build rapport and show empathy
• Strong attention to detail and the ability to multitask effectively under pressure
• Proficiency with scheduling software, CRM databases, and Microsoft Office / Google Workspace
• A proactive attitude and the ability to think on your feet when schedules conflict or unexpected client issues arise

Permanent role, minimum 40 hours/week

Takapuna office, free parking, and steps from the beach and cafés

Company laptop and phone provided from day one

A driven, supportive team that celebrates success together