Operations & Scheduling Coordinator

Search Recruitment; Nelson; On-site; NZD 55,000 - 75,000; Full time

Job summary

Nelson Alarms is seeking an Operations & Scheduling Coordinator in Tāhunanui to join their team. The role blends scheduling with hands-on admin and improvement projects, coordinating technicians, customers, and systems.

You will work Monday–Friday, 7:45am–5:00pm, with the Scheduler and Operations leadership, using SimPRO and Microsoft Office, contributing to data accuracy, invoicing readiness, and continuous improvement.

Qualifications

• Excellent verbal and written communication with a strong customer focus.
• Outstanding planning and multi-tasking capabilities.
• Calm, solutions-focused approach under pressure.
• Attention to detail and data/documentation accuracy.
• Proficient with job management systems and MS Office.
• Ability to prioritise and meet daily deadlines.

Responsibilities

• Build, prioritise, and maintain technician schedules (service, install, faults, urgent jobs).
• Act as central communication hub between technicians, customers, and internal teams.
• Maintain accurate job control and records using SimPRO and related systems.
• Monitor job progress and ensure data is current for invoicing.
• Support operational workflow improvements, reporting, and project work.
• Handle customer phone and email enquiries and direct them appropriately.
• Assist with health & safety administration, site inductions, and incident reporting.
• Provide leave cover for the Scheduler and general office support.

Skills

Scheduling

Communication

Time management

Attention to detail

MS Office

Team collaboration

Eligibility NZ work

Tools

SimPRO

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Opportunity

Search Recruitment is partnering with Nelson Alarms, a long-established and highly respected local security services provider, to recruit an Operations & Scheduling Coordinator to join their busy Tāhunanui-based team.

This role is a true mix of scheduling and operational support. Scheduling remains core, but you’ll also provide hands‑on admin, workflow support, and assist with operational and improvement projects. You’ll work closely with the existing Scheduler and Operations leadership as the central coordination point keeping technicians, customers, and systems aligned.

The Company

Nelson Alarms is a locally owned and operated market leader in security installation and servicing across the Top of the South. Their customers span residential homeowners, commercial organisations, construction companies, schools, and public sector clients.

Known for exceptional customer service and practical problem‑solving, Nelson Alarms offers a supportive, values‑driven team environment focused on quality, reliability, and total customer satisfaction.

The Role

This is a full‑time role, working Monday–Friday, 7:45am–5:00pm.

You’ll manage daily and forward scheduling for technicians while also supporting broader operational administration, systems, and improvement work. It’s a busy, varied role where priorities change and your ability to stay organised and calm really matters.

Key responsibilities include:

• Building, prioritising, and maintaining technician schedules (service, install, faults, urgent jobs, BWOFs)
• Acting as the central communication hub between technicians, customers, and internal teams
• Maintaining accurate job control and records using SimPRO and related systems
• Monitoring job progress, following up outstanding work, and ensuring data is current for invoicing
• Supporting operational workflow improvements, reporting, and project work
• Managing customer phone and email enquiries and directing them appropriately
• Assisting with health & safety administration, site inductions, and incident reporting
• Providing leave cover for the Scheduler and general office support as required

This role suits someone who enjoys both the puzzle of scheduling and the satisfaction of keeping operations running smoothly behind the scenes.

Your Profile

You’ll thrive in this role if you bring:

• Excellent verbal and written communication skills with a strong customer focus
• Outstanding planning, organisation, and multi-tasking capability
• A calm, solutions-focused approach under pressure
• Strong attention to detail and commitment to accurate data and documentation
• Confidence using job management systems and advanced Microsoft Office
• The ability to prioritise confidently and meet daily deadlines
• Reliability, sound judgement, and high standards of confidentiality
• Good knowledge of the Nelson/Tasman region (highly advantageous)
• A collaborative mindset, self-awareness, and sense of humour
• Full eligibility to work in NZ

Additional information

• Work alongside an experienced Scheduler in a supportive, fast-paced team
• Coordinate hundreds of jobs each month with confidence and calm
• Join a trusted local business with long-term stability and a great team culture