Client Support & Communications Specialist

HRS Talent Solutions; Auckland; On-site; NZD 36,000 - 41,000; Part time

Job summary

HRS Talent Solutions is seeking a Client Support & Communications Coordinator in Auckland to handle day-to-day customer communication, service updates, and support coordination. The role suits someone confident speaking with customers by phone, writing clear emails, and keeping information organized across internal systems.

You will respond to inquiries, record notes, help track service matters, and pass along relevant customer information to internal teams.

Qualifications

• Strong phone communication skills.
• Clear and professional email writing ability.
• Good attention to detail when recording customer information.
• Ability to stay organised while handling multiple enquiries.
• Comfortable using email, online systems, documents, and basic spreadsheets.
• Professional attitude when speaking with customers and team members.
• Ability to follow service processes and written instructions.
• Dependable attendance and consistent follow-through.
• Strong time management during recurring daily support tasks.
• Ability to remain calm, polite, and helpful during customer conversations.

Responsibilities

• Respond to customer enquiries by phone and email in a clear and professional manner.
• Provide customers with basic information, updates, and next-step guidance.
• Record customer notes, requests, updates, and follow-up items accurately.
• Help track open service matters and ensure they are followed up as needed.
• Support internal staff by passing along relevant customer information.
• Maintain organised records using internal systems, spreadsheets, or templates.
• Assist with service-related documents, email updates, and customer communication.
• Follow established procedures for handling questions, updates, and routine issues.
• Help resolve basic customer concerns or direct them to the appropriate team member.
• Contribute to a responsive, organised, and customer-focused support process.

Job description

HRS Talent Solutions is seeking a Client Support & Communications Coordinator in Auckland to handle day-to-day customer communication, service updates, and support coordination. The role suits someone confident speaking with customers by phone, writing clear emails, and keeping information organized across internal systems.

You will respond to inquiries, record notes, help track service matters, and pass along relevant customer information to internal teams.