Revenue & Billing Leader — Build Our New Function (Hybrid)

Waikato Waters Ltd; Waikato; Ibrido; NZD 150.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Hybrid working where the role allows

Descrizione del lavoro

Waikato Waters Ltd is building a new revenue function and leading a six-person Billing and Revenue team in the Waikato region. Reporting to the Financial Controller, you will oversee billing, collections and customer accounts as we transition to direct customer billing in July 2027.

You’ll shape controls, implement practical procedures and drive revenue integrity while ensuring compassionate support for customers in hardship. Hybrid working is available where the role allows.

Competenze

• 7–10 years’ experience in revenue and billing or related areas, including leadership in billing, accounts receivable, credit management or a comparable high-volume financial operation.
• Experience building team capability through clear expectations, coaching and feedback.
• A strong grounding in billing and receivables controls, reconciliations, payment allocation, debt management and financial reporting.
• Practical experience with overdue accounts, customer disputes, hardship and payment arrangements, and the judgement to navigate sensitive conversations.
• The ability to design and embed procedures and quality checks, interpret revenue data, and improve enterprise billing, finance or customer systems.
• Sound judgement around privacy, delegated authority, audit and public‑sector accountability, with the ability to translate policy and legislation into practical processes and work effectively across teams.

Mansioni

• Build, coach and lead your team, giving people clear direction and the confidence to make sound decisions.
• Shape reliable billing and payment processes—from accurate invoices and payment allocation to reconciliations and account maintenance.
• Put practical procedures, financial controls and quality checks in place so the team can deliver consistently and resolve complex issues.
• Lead credit management, collections and overdue accounts, with fair payment arrangements and thoughtful support for customers facing hardship.
• Oversee the invoicing and collection of development contributions and other levies, working with assessment teams and shareholder councils through transition.
• Turn revenue and debt data into clear insights, and partner across Finance, Customer, Digital, Technology and operational teams to improve systems, manage risk and make services easier to deliver.

Conoscenze

Revenue and billing

Leadership

Team coaching

Financial reporting

Credit management

Data analysis

Stakeholder collaboration

Privacy and compliance

Descrizione del lavoro

Waikato Waters Ltd is building a new revenue function and leading a six-person Billing and Revenue team in the Waikato region. Reporting to the Financial Controller, you will oversee billing, collections and customer accounts as we transition to direct customer billing in July 2027.

You’ll shape controls, implement practical procedures and drive revenue integrity while ensuring compassionate support for customers in hardship. Hybrid working is available where the role allows.