National Claims & Billing Leader – Water Utilities

Downer Group; Auckland; On-site; NZD 150,000 - 210,000; Full time

Job summary

Downer Group is seeking a Claims and Billing Manager (Water NZ) to lead national claims and billing across O&M contracts. You will drive WIP reduction, optimize cashflow, and standardise processes.

The role partners with Finance, Commercial and Operations to deliver improved claiming outcomes and revenue performance. The successful candidate will oversee a team of ~16, work with ERP/work management systems (JDE, Microsoft Dynamics), and report to the Head of Finance - Water NZ.

Qualifications

• 7+ years' experience in claims and billing within a large corporate environment.
• Demonstrated experience leading and developing sizeable billing or claims teams.
• Strong understanding of WIP management, cashflow, invoicing and end-to-end claiming processes.

Responsibilities

• Lead the national claims and billing team, ensuring accurate and timely claiming and invoicing across O&M contracts.
• Drive strategies to reduce WIP, improve cashflow and maximise revenue outcomes.
• Partner with operational, finance and commercial teams to improve claiming performance and resolve issues.
• Standardise claims and billing processes across contracts, identifying opportunities for greater efficiency and consistency.
• Support ongoing improvements to work management systems, reporting and team capability.

Skills

Leadership

Stakeholder management

Process improvement

Financial acumen

Excel capability

Tools

JDE

Microsoft Dynamics

Job description

Downer Group is seeking a Claims and Billing Manager (Water NZ) to lead national claims and billing across O&M contracts. You will drive WIP reduction, optimize cashflow, and standardise processes.

The role partners with Finance, Commercial and Operations to deliver improved claiming outcomes and revenue performance. The successful candidate will oversee a team of ~16, work with ERP/work management systems (JDE, Microsoft Dynamics), and report to the Head of Finance - Water NZ.