Customer Experience & Billing Leader

Veolia; Papakura; On-site; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Professional growth

Stability with leading network

EAP (employee assistance program)

Community engagement

Job summary

Veolia Australia & New Zealand is seeking an experienced Customer Service Manager to lead the Papakura customer service and billing functions. You will direct a team to deliver exceptional service and reliable billing operations.

You will drive strategy, performance and continuous improvement across customer experience, disputes, and revenue reporting, while building relationships with community stakeholders.

Qualifications

• Progressive leadership experience in customer service management or utility billing.
• Experience designing and managing Voice of the Customer programmes (NPS/CSAT).
• Strong analytical, financial and reporting capability, including advanced Excel.

Responsibilities

• Lead daily operations of Papakura customer service, billing and revenue functions.
• Manage team performance, KPIs, service levels and workforce planning.
• Oversee billing cycles, tariff calculations, data integrity and revenue reporting.

Skills

Leadership

Customer service

Voice of the Customer

Billing knowledge

Excel & data

Stakeholder mgmt

Change management

Strategic direction

Education

Tertiary qualification in commerce, marketing, business administration, customer experience or related discipline

Job description

Veolia Australia & New Zealand is seeking an experienced Customer Service Manager to lead the Papakura customer service and billing functions. You will direct a team to deliver exceptional service and reliable billing operations.

You will drive strategy, performance and continuous improvement across customer experience, disputes, and revenue reporting, while building relationships with community stakeholders.