Retail Manager – Mitre 10 Mega Hastings

Mitre 10; Napier; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Uniform provided

Excellent team buying privileges

Training opportunities

Competitive remuneration

Job summary

Mitre 10 Hastings Napier is seeking an experienced Retail Manager to lead our store leadership team. You will be visible on the shop floor, coach Team Leaders, and drive sales, profitability and customer service.

You will manage multiple departments, uphold retail standards, and foster a high-performing, positive team environment. This full-time role includes weekends and rostered hours, with ongoing training and competitive remuneration.

Qualifications

• Proven retail leadership experience.
• Hands-on leadership on the shop floor.
• Commitment to outstanding customer experiences.
• Strong planning and organisational skills.

Responsibilities

• Lead Team Leaders and team members across departments to ensure service and sales targets.
• Maintain retail operating standards and daily routines.
• Drive profitability, labour productivity and customer satisfaction.
• Coach and develop staff to achieve strong results.
• Hold store accountable for performance and continuous improvement.

Skills

Retail leadership

Customer service

Team coaching

Communication

Planning & organisation

Tools

POS systems

Job description

Are you an experienced retail leader whothrives on delivering exceptional customer experiences, driving commercialresults, and developing high-performing teams?

Scott & Ricketts, proudly operating Mitre10 MEGA Hastings and Napier, is a locally owned business with a strongreputation for service excellence and putting customers at the heart ofeverything we do.

Due to a relocation, we are seeking anoutstanding Retail Manager to join our Store Leadership Team. This is afantastic opportunity for a passionate retail professional who enjoys beinghighly visible on the shop floor, leading people, and driving performancethrough strong leadership and operational excellence.

As Retail Manager, you will lead and developTeam Leaders and team members across multiple departments while ensuringoutstanding customer service, sales growth, gross profit achievement, labourproductivity, and retail standards are consistently delivered.

KeyResponsibilities

You will play a pivotal role in the success ofour store by:

• Championing a customer-first culture anddriving exceptional service standards.
• Maintaining consistent retail operatingstandards and daily routines.
• Creating a positive, supportive, andhigh-performing team environment.
• Leading multiple departments and coachingTeam Leaders to achieve strong results.
• Driving accountability, performance, andcontinuous improvement across the store.
• Taking responsibility for leading thestore in the absence of the Branch Manager.

About You

To succeed in this role, you will bring:

• Proven retail leadership experience.
• A hands-on leadership style and passionfor spending time on the retail floor.
• A genuine commitment to deliveringoutstanding customer experiences.
• Strong planning, organisational, andproblem-solving skills.
• The ability to build relationships andwork effectively with teams at all levels.
• Exceptional coaching, mentoring, andpeople development capability.
• Confident communication skills and theability to drive accountability and performance.

What's init for You?

This is a full-time salaried position (85hours per fortnight) working on a roster that includes some weekends, storeopenings, and store closings.

• A dynamic and supportive teamenvironment.
• Ongoing training and developmentopportunities.
• Competitive remuneration.
• Uniform provided.
• Excellent team buying privileges.

If you're ready to take the next step in yourretail leadership career and join a business that values people, performance,and customer service, we'd love to hear from you.