Retail Store Manager - Lead Teams & Service Excellence

Mitre 10; Hastings; Remote; NZD 75,000 - 95,000; Full time

Benefits offered by this job

Dynamic team environment

Training & development

Competitive remuneration

Uniform provided

Team buying privileges

Job summary

Mitre 10 Hastings Napier proudly operates as part of Scott & Ricketts, a locally owned business focused on service excellence and putting customers first.

We are seeking an outstanding Retail Manager to join our Store Leadership Team. This role is ideal for a passionate retail professional who thrives on visible leadership, developing teams, and driving performance through operational excellence.

Qualifications

• Proven retail leadership experience.
• Hands-on leadership on the retail floor.
• Commitment to delivering outstanding customer experiences.
• Strong planning, organisational, and problem-solving skills.
• Ability to build relationships and work with teams at all levels.
• Exceptional coaching, mentoring, and people development capability.
• Confident communication and ability to drive accountability and performance.

Responsibilities

• Champion a customer-first culture and driving exceptional service standards.
• Maintain consistent retail operating standards and daily routines.
• Create a positive, supportive, and high-performing team environment.
• Lead multiple departments and coach Team Leaders to achieve strong results.
• Drive accountability, performance, and continuous improvement across the store.
• Take responsibility for leading the store in the absence of the Branch Manager.

Skills

Retail leadership

Hands-on leadership

People development

Communication skills

Planning & organisation

Problem solving

Job description

Mitre 10 Hastings Napier proudly operates as part of Scott & Ricketts, a locally owned business focused on service excellence and putting customers first.

We are seeking an outstanding Retail Manager to join our Store Leadership Team. This role is ideal for a passionate retail professional who thrives on visible leadership, developing teams, and driving performance through operational excellence.