Retail Manager – Mitre 10 Mega Hastings

Mitre 10; Hastings; Remote; NZD 75,000 - 95,000; Full time

Benefits offered by this job

Dynamic team environment

Training & development

Competitive remuneration

Uniform provided

Team buying privileges

Job summary

Mitre 10 Hastings Napier proudly operates as part of Scott & Ricketts, a locally owned business focused on service excellence and putting customers first.

We are seeking an outstanding Retail Manager to join our Store Leadership Team. This role is ideal for a passionate retail professional who thrives on visible leadership, developing teams, and driving performance through operational excellence.

Qualifications

• Proven retail leadership experience.
• Hands-on leadership on the retail floor.
• Commitment to delivering outstanding customer experiences.
• Strong planning, organisational, and problem-solving skills.
• Ability to build relationships and work with teams at all levels.
• Exceptional coaching, mentoring, and people development capability.
• Confident communication and ability to drive accountability and performance.

Responsibilities

• Champion a customer-first culture and driving exceptional service standards.
• Maintain consistent retail operating standards and daily routines.
• Create a positive, supportive, and high-performing team environment.
• Lead multiple departments and coach Team Leaders to achieve strong results.
• Drive accountability, performance, and continuous improvement across the store.
• Take responsibility for leading the store in the absence of the Branch Manager.

Skills

Retail leadership

Hands-on leadership

People development

Communication skills

Planning & organisation

Problem solving

Job description

Are you an experienced retail leader whothrives on delivering exceptional customer experiences, driving commercialresults, and developing high-performing teams?

Scott & Ricketts, proudly operating Mitre10 MEGA Hastings and Napier, is a locally owned business with a strongreputation for service excellence and putting customers at the heart ofeverything we do.

Due to a relocation, we are seeking anoutstanding Retail Manager to join our Store Leadership Team. This is afantastic opportunity for a passionate retail professional who enjoys beinghighly visible on the shop floor, leading people, and driving performancethrough strong leadership and operational excellence.

As Retail Manager, you will lead and developTeam Leaders and team members across multiple departments while ensuringoutstanding customer service, sales growth, gross profit achievement, labourproductivity, and retail standards are consistently delivered.

KeyResponsibilities

You will play a pivotal role in the success ofour store by:

• Championing a customer-first culture anddriving exceptional service standards.
• Maintaining consistent retail operatingstandards and daily routines.
• Creating a positive, supportive, andhigh-performing team environment.
• Leading multiple departments and coachingTeam Leaders to achieve strong results.
• Driving accountability, performance, andcontinuous improvement across the store.
• Taking responsibility for leading thestore in the absence of the Branch Manager.

About You

To succeed in this role, you will bring:

• Proven retail leadership experience.
• A hands-on leadership style and passionfor spending time on the retail floor.
• A genuine commitment to deliveringoutstanding customer experiences.
• Strong planning, organisational, andproblem-solving skills.
• The ability to build relationships andwork effectively with teams at all levels.
• Exceptional coaching, mentoring, andpeople development capability.
• Confident communication skills and theability to drive accountability and performance.

What's init for You?

This is a full-time salaried position (85hours per fortnight) working on a roster that includes some weekends, storeopenings, and store closings.

• A dynamic and supportive teamenvironment.
• Ongoing training and developmentopportunities.
• Competitive remuneration.
• Uniform provided.
• Excellent team buying privileges.

If you're ready to take the next step in yourretail leadership career and join a business that values people, performance,and customer service, we'd love to hear from you.