Remote Travel Support Specialist – Growth Opportunities

Almaaventurera; Wellington; Remote; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Fully remote position

Comprehensive training

Travel-related discounts

Growth opportunities within travel

Job summary

Almaaventurera is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. This fully remote role offers training and ongoing support, with opportunities to grow within a travel-focused company.

You will handle inquiries, assist with itineraries, and provide clear information while maintaining high customer satisfaction in a flexible remote environment.

Qualifications

• Strong written and verbal communication abilities.
• Experience in customer service (travel, hospitality, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable learning new systems and tools quickly.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining high customer satisfaction.

Skills

Strong written communication

Strong verbal communication

Customer service experience

Organized and detail-oriented

Independent remote work

Fast learner

Adaptability

Tools

Booking platforms

Travel tools

Job description

Almaaventurera is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. This fully remote role offers training and ongoing support, with opportunities to grow within a travel-focused company.

You will handle inquiries, assist with itineraries, and provide clear information while maintaining high customer satisfaction in a flexible remote environment.