Remote Travel Concierge — Create Dream Getaways

Getaway Travel Agency; Wellington; Remote; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Remote work flexibility

Exclusive travel perks

Professional growth & training

Community of travel enthusiasts

Job summary

Getaway Travel Agency USA is seeking a Remote Travel Services Specialist to guide clients from trip planning to post-travel support. You will answer questions, arrange travel, and resolve issues with professionalism, helping clients experience seamless journeys.

The role emphasizes remote work flexibility, access to exclusive travel perks, and ongoing training from a dedicated team to build memorable travel experiences.

Qualifications

• Excellent communication skills (written and verbal)
• Background in customer service, ideally travel, tourism, or hospitality
• High attention to detail and proactive mindset
• Tech-savvy and quick to learn new systems and booking tools

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Assist clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information regarding destinations, documents, and agency processes.
• Follow up with clients to confirm travel plans and gather post-trip feedback.
• Address concerns with empathy and efficiency to ensure client satisfaction.
• Remote flexibility – work from anywhere with hours that fit your lifestyle.
• Offer exclusive travel perks and access to industry discounts.
• Support professional growth through ongoing training from the team.
• Be part of a passionate travel community focused on creating memories.

Job description

Getaway Travel Agency USA is seeking a Remote Travel Services Specialist to guide clients from trip planning to post-travel support. You will answer questions, arrange travel, and resolve issues with professionalism, helping clients experience seamless journeys.

The role emphasizes remote work flexibility, access to exclusive travel perks, and ongoing training from a dedicated team to build memorable travel experiences.