Remote Travel Support Specialist — Growth & Perks

Almaaventurera; Tauranga; Remote; NZD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote position

Comprehensive training

Career growth opportunities

Travel-related discounts

Supportive remote team

Job summary

Almaaventurera is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. This fully remote role puts you as a key contact before, during, and after trips to ensure a smooth experience.

The ideal candidate has strong communication, customer service experience, and a passion for travel. You will work independently, learn new booking platforms, and enjoy travel-related perks within a supportive remote team.

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service, travel, hospitality, or support roles preferred.
• Highly organized, dependable and detail-oriented.
• Comfortable working independently in a fully remote role.

Responsibilities

• Assist clients via email, phone, and messaging platforms.
• Handle travel inquiries, changes, cancellations, and special requests.
• Provide destination and process information to clients.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues while maintaining high customer satisfaction.

Skills

Strong communication

Customer service

Organized

Detail-oriented

Independent work

Learn new systems

Travel enthusiasm

Tools

Booking platforms

Digital tools

Job description

Almaaventurera is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. This fully remote role puts you as a key contact before, during, and after trips to ensure a smooth experience.

The ideal candidate has strong communication, customer service experience, and a passion for travel. You will work independently, learn new booking platforms, and enjoy travel-related perks within a supportive remote team.