Remote Travel Support Specialist

Almaaventurera; Rotorua; Remote; NZD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote work

Full training and support

Growth opportunities

Travel-related perks and discounts

Collaborative remote team environment

Job summary

Remote Travel Customer Representative is a 100% work-from-home position supporting travelers before, during, and after trips. You will handle inquiries via email, phone, and messaging, provide trip assistance, and ensure a smooth, stress-free experience from start to finish.

This role suits highly organized, customer-focused individuals who enjoy travel and can work independently in a remote setting. Training is provided, with ongoing support and opportunities to grow within a travel-focused

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Job description

Remote Travel Customer Representative is a 100% work-from-home position supporting travelers before, during, and after trips. You will handle inquiries via email, phone, and messaging, provide trip assistance, and ensure a smooth, stress-free experience from start to finish.

This role suits highly organized, customer-focused individuals who enjoy travel and can work independently in a remote setting. Training is provided, with ongoing support and opportunities to grow within a travel-focused