Remote Travel Support Specialist — Flexible Hours

Effortless travel solutions ETS; Raglan; On-site; NZD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work

Travel perks

Flexible scheduling

Job summary

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking through return, handling inquiries, resolving issues, and providing timely updates with exceptional service.

This fully remote role offers flexible scheduling, opportunities for growth within the agency, and travel perks and exclusive discounts to help you craft memorable experiences for customers. You will communicate across email, phone and chat platforms.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal skills

Written skills

Customer service

Organized

Tech-savvy

Attention to detail

Job description

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking through return, handling inquiries, resolving issues, and providing timely updates with exceptional service.

This fully remote role offers flexible scheduling, opportunities for growth within the agency, and travel perks and exclusive discounts to help you craft memorable experiences for customers. You will communicate across email, phone and chat platforms.