Remote Travel Support & Concierge Specialist

Effortless travel solutions ETS; Auckland; Remote; NZD 40,000 - 60,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking to return. You will respond to inquiries, assist with bookings, and ensure satisfaction through every interaction.

The ideal candidate will possess excellent communication, strong customer service experience in travel or hospitality, and a passion for helping others. This is a fully remote role with flexibility and travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, ideally in travel or hospitality.
• Organized and proactive with a high attention to detail.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints professionally.

Skills

Excellent verbal and written communication skills

Strong customer service experience (preferably in travel or hospitality)

Organized and dependable

Comfortable with technology

Passion for travel

Job description

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking to return. You will respond to inquiries, assist with bookings, and ensure satisfaction through every interaction.

The ideal candidate will possess excellent communication, strong customer service experience in travel or hospitality, and a passion for helping others. This is a fully remote role with flexibility and travel perks.