Remote Travel Concierge: Bookings & Customer Support

Effortless travel solutions ETS; Wellington; On-site; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Flexible scheduling

Job summary

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking to return, handling inquiries, updates, and issues to ensure exceptional service.

The ideal candidate has strong communication and customer service experience, is organized and tech-savvy, with a passion for travel and a readiness to learn new booking platforms. This role is fully remote with flexible scheduling and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication.
• Strong customer service experience in travel or hospitality preferred.
• Organized, dependable, and proactive with attention to detail.
• Comfortable with technology and learning booking platforms quickly.
• Passion for travel and helping others plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Communication

Customer service

Organization

Tech-savvy

Travel passion

Tools

Booking platforms

CRM systems

Job description

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking to return, handling inquiries, updates, and issues to ensure exceptional service.

The ideal candidate has strong communication and customer service experience, is organized and tech-savvy, with a passion for travel and a readiness to learn new booking platforms. This role is fully remote with flexible scheduling and opportunities for growth within the agency.