Remote Travel Support Specialist

Elevationtravelpartners; Napier; Remote; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Remote work environment

Training and ongoing guidance

Opportunities for professional develop

Job summary

Elevationtravelpartners is seeking a Work-From-Home Travel Representative to support clients before, during, and after trips. This remote role emphasizes clear communication, helpful guidance, and timely problem solving to ensure smooth travel experiences.

You will handle inquiries via email, phone, and messaging, assist with reservations and itineraries, and provide destination information while learning our online systems to serve customers efficiently.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience preferred (hospitality or travel is helpful but not required).
• Organized and comfortable managing multiple requests.
• Able to learn online systems and tools quickly.
• Interested in travel and helping others plan successfully.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms
• Assist with reservation updates, itinerary adjustments, and cancellations
• Provide accurate information about destinations, travel requirements, and procedures
• Confirm travel details and follow up with clients as departure dates approach
• Address concerns professionally and work toward timely resolutions

Skills

Excellent communication

Interpersonal skills

Customer service experience

Organized / multitasking

Online tools learning

Job description

Elevationtravelpartners is seeking a Work-From-Home Travel Representative to support clients before, during, and after trips. This remote role emphasizes clear communication, helpful guidance, and timely problem solving to ensure smooth travel experiences.

You will handle inquiries via email, phone, and messaging, assist with reservations and itineraries, and provide destination information while learning our online systems to serve customers efficiently.