Remote Travel Support Specialist

Effortless travel solutions ETS; Auckland; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Travel perks and exclusive industry?ic

Flexible scheduling

Job summary

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking through return, delivering exceptional service across inquiries, updates, and issue resolution.

You will handle inquiries via email, phone, and messaging, assist with bookings and changes, and provide destination and policy information. This is a 100% remote role with flexible scheduling and potential growth within the agency. Join a supportive team with ongoing training and travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (travel or hospitality preferred).
• Organized, dependable, proactive with high attention to detail.
• Familiar with booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal communication

Written communication

Customer service experience

Organized

Attention to detail

Booking platforms

Tools

Booking platforms

Job description

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking through return, delivering exceptional service across inquiries, updates, and issue resolution.

You will handle inquiries via email, phone, and messaging, assist with bookings and changes, and provide destination and policy information. This is a 100% remote role with flexible scheduling and potential growth within the agency. Join a supportive team with ongoing training and travel perks.