Remote Travel Concierge & Guest Services

Elevationtravelpartners; Napier; Remote; NZD 45,000 - 60,000; Full time

Benefits offered by this job

100% remote role

Flexible hours

Structured training resources

Collaborative team atmosphere

Job summary

Elevationtravelpartners is seeking a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey, delivering attentive service and resolving travel questions.

You will handle inquiries across channels, assist with bookings and travel arrangements, and share clear policy details while maintaining a positive client experience.

This 100% remote role offers flexible hours, structured training, and opportunities to grow within the organization.

Qualifications

• Strong customer-service mindset.
• Clear written and verbal communication skills.
• Detail-oriented and dependable.
• Comfortable working independently in a remote setting.
• Ability to adapt to digital booking and communication platforms.

Responsibilities

• Respond to traveler inquiries and provide assistance across communication channels.
• Support booking updates and special travel requests.
• Share clear details about travel policies and trip preparation.
• Monitor upcoming trips and confirm arrangements with clients.
• Maintain professional and courteous communication at all times.

Skills

Customer service mindset

Clear written/verbal communication

Detail-oriented

Remote work independence

Digital booking platforms

Job description

Elevationtravelpartners is seeking a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey, delivering attentive service and resolving travel questions.

You will handle inquiries across channels, assist with bookings and travel arrangements, and share clear policy details while maintaining a positive client experience.

This 100% remote role offers flexible hours, structured training, and opportunities to grow within the organization.