Travel Support Specialist — Virtual Customer Service

Elevationtravelpartners; Dunedin; A distancia; NZD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

The position is remote and aligned with New Zealand time zones to support local clients. You will handle email, chat, and phone inquiries, assist with itinerary changes, provide destination information and travel

Formación

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsabilidades

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Conocimientos

phone communication

email support

chat support

friendly communication

travel interest

reliable and organized

comfortable with online tools

client satisfaction

Descripción del empleo

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

The position is remote and aligned with New Zealand time zones to support local clients. You will handle email, chat, and phone inquiries, assist with itinerary changes, provide destination information and travel