Remote Travel Concierge & Client Support Specialist

Kim Luxe Travel; Wellington; Remote; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Work from home

Training and ongoing support

Growth opportunities

Industry discounts

Supportive remote team

Job summary

Kim Luxe Travel is seeking a Remote Travel Assistance professional to support clients as they plan, prepare for, and experience their trips. This 100% remote role involves guiding clients, handling travel requests, and ensuring confidence throughout their journey.

You will assist with reservations, itineraries, and destination guidance, while staying organized and responsive in a fast-paced, travel-focused environment.

Qualifications

• Strong communication skills, both written and verbal.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized, reliable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Quick learner with the ability to adapt to booking systems and digital tools.
• Enthusiastic about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Support travel reservations, itinerary updates, cancellations, and special requests.
• Provide clear guidance on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively reach out to clients when needed.
• Address questions or concerns professionally, ensuring a positive client experience.

Skills

Strong communication

Customer service experience

Highly organized

Independent remote work

Adaptability to booking systems

Enthusiasm for travel

Tools

Booking systems

CRM tools

Job description

Kim Luxe Travel is seeking a Remote Travel Assistance professional to support clients as they plan, prepare for, and experience their trips. This 100% remote role involves guiding clients, handling travel requests, and ensuring confidence throughout their journey.

You will assist with reservations, itineraries, and destination guidance, while staying organized and responsive in a fast-paced, travel-focused environment.