Remote Travel Concierge | Client Support & Planning

Kim Luxe Travel

Queenstown

Remote

NZD 48,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Work-from-home

Training & support

Growth opportunities

Industry discounts

Supportive remote team

Job summary

Kim Luxe Travel is seeking a Remote Travel Assistance professional to support clients as they plan, prepare for, and experience their trips. This 100% work-from-home role involves guiding customers, handling travel-related requests, and ensuring a seamless travel experience.

You will communicate clearly via email, phone, and messaging, coordinate reservations, and stay proactive with itinerary updates. Ideal candidates are organized, detail-oriented, and comfortable working independently with

Qualifications

Excellent written and verbal communication.
Customer service experience in travel, hospitality, or support.
Highly organized, reliable, and detail oriented.
Comfortable working independently in a remote environment.
Quick learner with booking systems and digital tools.
Passion for travel and helping others travel confidently.

Responsibilities

Assist clients remotely via email, phone, and messaging platforms.
Support travel reservations, itinerary updates, cancellations, and special requests.
Provide guidance on destinations, travel requirements, and agency processes.
Monitor upcoming trips and proactively reach out to clients.
Address questions professionally to ensure a positive client experience.