Remote Travel Concierge for Seamless Journeys

Kim Luxe Travel; Hamilton; Remote; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Training and support

Growth opportunities

Travel-related perks and discounts

Remote team environment

Job summary

Kim Luxe Travel is seeking a Remote Travel Assistance specialist to support clients as they plan, prepare for, and experience trips. You will guide clients from initial planning through post-trip wrap-up, handling requests and ensuring a seamless experience from a home office.

The role emphasizes clear communication, organization, and the ability to work independently in a remote setup while providing knowledgeable travel guidance and proactive support.

Qualifications

• Excellent written and verbal communication.
• Experience in travel, hospitality, or support roles preferred.
• Highly organized, reliable, and detail-oriented.
• Able to work independently in a remote environment.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Support travel reservations, itinerary updates, cancellations, and special requests.
• Provide clear guidance on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively reach out to clients when needed.
• Address questions or concerns professionally, ensuring a positive client experience.

Skills

Communication skills

Customer service experience

Independence & time management

Detail-oriented

Tools

Booking systems

CRM software

Job description

Kim Luxe Travel is seeking a Remote Travel Assistance specialist to support clients as they plan, prepare for, and experience trips. You will guide clients from initial planning through post-trip wrap-up, handling requests and ensuring a seamless experience from a home office.

The role emphasizes clear communication, organization, and the ability to work independently in a remote setup while providing knowledgeable travel guidance and proactive support.