Remote Reference Intake Specialist

Hrstalentsolutions; Nelson; Remote; NZD 31,000 - 33,000; Full time

Job summary

Hrstalentsolutions is seeking a Reference Intake Assistant for remote work in New Zealand. This Office Administration role connects incoming online forms and emails to existing cases, ensuring correct matches and secure handling of information.

You will verify references and update records while following privacy guidelines and escalation procedures. The position supports careful handling of messages, with a focus on accuracy, process adherence, and timely responses in a flexible, home-office

Qualifications

• No previous case management employment is required.
• Customer service or office administration background is useful but optional.
• The employer will teach the reference format, lookup procedure, privacy rules, and escalation points.

Responsibilities

• Read assigned web-form and email replies containing case references.
• Check the number against the correct online system.
• Compare the minimum approved details before linking a message.
• Attach a confirmed reply to the existing request.
• Flag a mismatched, missing, or duplicate reference for review.
• Ask a concise clarification question when the employer's process permits it.
• Record the current status and next owner accurately.
• Keep private information out of general team notes.

Skills

Attention to detail

Communication

Remote work readiness

Organizational skills

Job description

Hrstalentsolutions is seeking a Reference Intake Assistant for remote work in New Zealand. This Office Administration role connects incoming online forms and emails to existing cases, ensuring correct matches and secure handling of information.

You will verify references and update records while following privacy guidelines and escalation procedures. The position supports careful handling of messages, with a focus on accuracy, process adherence, and timely responses in a flexible, home-office