Remote Service History Notes Specialist

Hrstalentsolutions; Dunedin; Remote; NZD 58,000 - 61,000; Full time

Job summary

Hrstalentsolutions is seeking a Service History Notes Assistant for a remote, full-time role in New Zealand. You will enter confirmed milestones into online customer records, flag gaps, and ensure accuracy without rewriting or altering customer histories.

The position focuses on office administration and careful documentation, supporting customer service teams by maintaining a precise timeline of events. Training will be provided on status labels and note standards.

Qualifications

• Experience in customer service, office administration, data entry, or written records is an asset.
• Beginners who can compare sources and describe facts without embellishment are welcome.
• Comfort with browser-based records and willingness to ask questions when timelines don’t make sense.

Responsibilities

• Review assigned correspondence and forms in an online case system.
• Enter confirmed dates and service milestones in the correct record.
• Distinguish a request received from a request completed.
• Write concise factual notes using the employer's conventions.
• Flag conflicting dates, duplicate cases, or missing source material.
• Connect a new update to the existing case when appropriate.
• Follow access and privacy requirements for customer information.
• Provide a short exception list to the team reviewing uncertain cases.

Skills

Attention to detail

Data entry

Customer service

Browser-based records

Tools

Browser-based records

Job description

Hrstalentsolutions is seeking a Service History Notes Assistant for a remote, full-time role in New Zealand. You will enter confirmed milestones into online customer records, flag gaps, and ensure accuracy without rewriting or altering customer histories.

The position focuses on office administration and careful documentation, supporting customer service teams by maintaining a precise timeline of events. Training will be provided on status labels and note standards.