Remote Reference & Case Intake Specialist

HRS Talent Solutions; Nelson; Remote; NZD 31,000 - 33,000; Full time

Job summary

HRS Talent Solutions is seeking a detail‑oriented Customer Service Case Intake Clerk to join our remote team. In this role you will review incoming web forms and emails, verify reference numbers against the correct records, and update cases with the appropriate identifiers while preserving privacy and accuracy.

You will work from a private home office or suitable alternative, handle repetitive tasks with care, and escalate when matches are uncertain.

Qualifications

• No formal qualifications specified in the listing.

Responsibilities

• Read assigned web-form and email replies containing case references.
• Check the number against the correct online system.
• Compare the minimum approved details before linking a message.
• Attach a confirmed reply to the existing request.
• Flag a mismatched, missing, or duplicate reference for review.
• Ask a concise clarification question when the employer's process permits it.
• Record the current status and next owner accurately.
• Keep private information out of general team notes.

Job description

HRS Talent Solutions is seeking a detail‑oriented Customer Service Case Intake Clerk to join our remote team. In this role you will review incoming web forms and emails, verify reference numbers against the correct records, and update cases with the appropriate identifiers while preserving privacy and accuracy.

You will work from a private home office or suitable alternative, handle repetitive tasks with care, and escalate when matches are uncertain.