Remote Feedback Submissions Specialist

Hrstalentsolutions; Palmerston North; Remote; NZD 34,000 - 37,000; Full time

Job summary

Hrstalentsolutions is seeking a Feedback Submission Coordinator to join our remote team in New Zealand. The role combines written customer service with office administration and offers flexible hours with either full-time or part-time arrangements.

You will read online submissions, categorize topics, acknowledge receipt, and route items to the correct owner. No promise of resolution is given, and privacy and careful handling of personal data are emphasized.

Qualifications

• Experience in customer service or office administration is helpful but optional.
• The company will train a beginner on its feedback categories, privacy guidance, and escalation rules.

Responsibilities

• Read assigned web forms and identify their main topics and any secondary requests.
• Enter feedback in the approved online categories and record system.
• Send a courteous acknowledgement using approved wording.
• Route a service issue, billing question, or urgent concern to its owner.
• Link a follow-up submission to an existing case when appropriate.
• Respect consent settings before any use of a testimonial or quotation.

Skills

Customer service

Office administration

Job description

Hrstalentsolutions is seeking a Feedback Submission Coordinator to join our remote team in New Zealand. The role combines written customer service with office administration and offers flexible hours with either full-time or part-time arrangements.

You will read online submissions, categorize topics, acknowledge receipt, and route items to the correct owner. No promise of resolution is given, and privacy and careful handling of personal data are emphasized.