Remote Resource Delivery Specialist

Hrstalentsolutions; Hamilton; Remote; NZD 38,000 - 40,000; Full time

Job summary

Hrstalentsolutions in New Zealand is seeking a Customer Resource Delivery Assistant to support remote customer service tasks. You will review requests, locate the current approved resource, and send it to customers while recording the exchange.

This is an introductory customer service and office administration role. You will not create policy answers and will be trained on the resource library, privacy rules, and routing decisions.

Qualifications

• Read assigned requests in an online customer inbox.
• Identify the question and any account context already provided.
• Locate a current approved guide, form, or help page.
• Check whether the resource is appropriate for that customer and channel.
• Send a brief, specific message explaining what the material covers.
• Record the resource sent and the case status.
• Flag outdated, broken, or confusing resources to the content team.
• Refer a question that requires a specialist's answer.

Responsibilities

• Read requests and identify customer needs.
• Find the current approved resource and verify its fit.
• Send the relevant resource with a concise explanation.
• Record the interaction and outcome for case tracking.
• Escalate or refer to a specialist when needed.

Job description

Hrstalentsolutions in New Zealand is seeking a Customer Resource Delivery Assistant to support remote customer service tasks. You will review requests, locate the current approved resource, and send it to customers while recording the exchange.

This is an introductory customer service and office administration role. You will not create policy answers and will be trained on the resource library, privacy rules, and routing decisions.