Remote Service History Records Specialist

HRS Talent Solutions; Dunedin; Remote; NZD 58,000 - 61,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Case Records Clerk for a remote, full-time role in New Zealand. You will enter confirmed milestones from approved sources into online customer records and flag gaps or contradictions, ensuring accuracy and auditability.

The position emphasizes office administration, data entry, and maintaining precise timelines so colleagues can trace events without embellishment. Training will be provided for status labeling and note standards.

Qualifications

• Experience in customer service, office administration, or data entry is an asset.

Responsibilities

• Enter confirmed milestones from approved sources into an online customer record.
• Flag gaps or contradictions when sources disagree.
• Keep notes concise, factual, and traceable to sources.
• Ensure status changes are supported by documented events.
• Preserve original context when corrections are needed per audit rules.

Skills

Customer service

Office administration

Data entry

Job description

HRS Talent Solutions is seeking a Customer Service Case Records Clerk for a remote, full-time role in New Zealand. You will enter confirmed milestones from approved sources into online customer records and flag gaps or contradictions, ensuring accuracy and auditability.

The position emphasizes office administration, data entry, and maintaining precise timelines so colleagues can trace events without embellishment. Training will be provided for status labeling and note standards.