Remote Customer Resource Delivery Specialist

HRS Talent Solutions; Hamilton; Remote; NZD 38,000 - 40,000; Full time

Job summary

HRS Talent Solutions is hiring a Customer Service Information Assistant for a remote role serving NZ customers. The position is flexible between full-time or part-time hours, paid at NZD 27.25–29.00 per hour.

You will review routine online requests, identify the appropriate resource, and provide a precise, concise response while recording the interaction. You'll work with a growing resource library, ensuring customers receive current guides, forms, or help pages.

Qualifications

• Introductory customer service and office administration role.
• You will not create policy answers or send off unrelated documents.
• comfortable reading online material and explaining relevance to customers.

Responsibilities

• Read assigned requests in an online customer inbox.
• Identify the question and any account context already provided.
• Locate a current approved guide, form, or help page.
• Check whether the resource is appropriate for that customer and channel.
• Send a brief, specific message explaining what the material covers.
• Record the resource sent and the case status.
• Flag outdated, broken, or confusing resources to the content team.
• Refer a question that requires a specialist's answer.

Skills

Customer service basics

Information seeking

Communications

Job description

HRS Talent Solutions is hiring a Customer Service Information Assistant for a remote role serving NZ customers. The position is flexible between full-time or part-time hours, paid at NZD 27.25–29.00 per hour.

You will review routine online requests, identify the appropriate resource, and provide a precise, concise response while recording the interaction. You'll work with a growing resource library, ensuring customers receive current guides, forms, or help pages.