Remote IT Support Specialist - Level 2 (M365/Azure)

Advanced Networks Group Ltd; Maungakiekie-Tāmaki; On-site; NZD 55,000 - 75,000; Full time

Job summary

Advanced Networks Group is a nationwide IT Support company seeking a Level 2 IT technician for remote and on-site support at our Penrose office. You will manage client requests, ensure timely sign-offs to billing, and assist across telephony, ISP, and Telco tasks.

The role requires IT experience, Windows and Mac proficiency, and Exchange/M365 knowledge. NZ residency or citizenship is required to apply, with a full-time, on-site position based in Auckland.

Qualifications

• ICT qualification or IT degree required, or 4–5 years of hands-on IT experience.
• Azure or Modern Workplace certifications are a major benefit.
• NZ residency or citizenship is required to apply.

Responsibilities

• Manage client requests and ensure quick sign-offs to the billing team.
• Communicate clearly with stakeholders and keep IT projects on track.
• Assist with telephony, ISP and Telco requests as needed.
• Handle Level 2 IT support tasks and escalate when required.

Skills

IT support

Windows

macOS

Exchange

Microsoft 365

Azure

Communication

Client coordination

Education

ICT qualification

IT degree

Azure/Modern Workplace certifications

Tools

Windows OS

macOS

Exchange

MS 365

Azure status

Job description

Advanced Networks Group is a nationwide IT Support company seeking a Level 2 IT technician for remote and on-site support at our Penrose office. You will manage client requests, ensure timely sign-offs to billing, and assist across telephony, ISP, and Telco tasks.

The role requires IT experience, Windows and Mac proficiency, and Exchange/M365 knowledge. NZ residency or citizenship is required to apply, with a full-time, on-site position based in Auckland.