Nationwide IT Support Analyst — Windows & Microsoft 365

Hynds Pipe Systems Limited; Auckland; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Employee Assistance Programme (EAP)

Partner discounts

Ongoing training and development

Exposure to cloud/workplace tech

Job summary

Hynds Pipe Systems Limited is seeking a proactive Level 1/2 IT Support Analyst to join our Auckland IT team. You’ll provide hands-on support across our nationwide network, covering hardware, software, and business applications.

You’ll troubleshoot Windows, Microsoft 365, and device management while enabling onboarding/offboarding and contributing to tech rollouts. Strong customer focus and NZ Driver Licence required.

Qualifications

• Experience in an IT Helpdesk, Service Desk, or IT Support role.
• Strong troubleshooting skills within Windows environments.
• Experience supporting Microsoft 365 apps and services.
• Knowledge of Active Directory, Microsoft Entra ID, networking, and device administration.
• Excellent communication and customer service skills.
• Ability to manage competing priorities and work under pressure.
• Experience with ITSM platforms (e.g., ServiceDesk Plus).
• Full New Zealand Driver Licence.
• Availability to be on call.

Responsibilities

• Provide Level 1 and Level 2 support across hardware, software, and business applications.
• Troubleshoot Windows devices, Microsoft 365, mobile devices, printers, and connectivity issues.
• Support Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive, Office).
• Manage user accounts, MFA, Active Directory, and Microsoft Entra ID.
• Deploy and support laptops, desktops, mobile devices, tablets, and peripherals.
• Assist with Microsoft Intune, Autopilot, and endpoint management.
• Support onboarding and offboarding activities.
• Travel to sites as required to provide hands-on support.
• Contribute to IT projects, upgrades, and technology rollouts.
• Create support documentation and identify opportunities for continuous improvement.

Skills

Windows troubleshooting

Microsoft 365

Active Directory

Entra ID

IT Helpdesk

ServiceDesk Plus

Intune

Autopilot

Communication

Tools

Intune

Autopilot

Job description

Hynds Pipe Systems Limited is seeking a proactive Level 1/2 IT Support Analyst to join our Auckland IT team. You’ll provide hands-on support across our nationwide network, covering hardware, software, and business applications.

You’ll troubleshoot Windows, Microsoft 365, and device management while enabling onboarding/offboarding and contributing to tech rollouts. Strong customer focus and NZ Driver Licence required.