Level 2 IT Support Role

Advanced Networks Group Ltd; Maungakiekie-Tāmaki; On-site; NZD 55,000 - 75,000; Full time

Job summary

Advanced Networks Group is a nationwide IT Support company seeking a Level 2 IT technician for remote and on-site support at our Penrose office. You will manage client requests, ensure timely sign-offs to billing, and assist across telephony, ISP, and Telco tasks.

The role requires IT experience, Windows and Mac proficiency, and Exchange/M365 knowledge. NZ residency or citizenship is required to apply, with a full-time, on-site position based in Auckland.

Qualifications

• ICT qualification or IT degree required, or 4–5 years of hands-on IT experience.
• Azure or Modern Workplace certifications are a major benefit.
• NZ residency or citizenship is required to apply.

Responsibilities

• Manage client requests and ensure quick sign-offs to the billing team.
• Communicate clearly with stakeholders and keep IT projects on track.
• Assist with telephony, ISP and Telco requests as needed.
• Handle Level 2 IT support tasks and escalate when required.

Skills

IT support

Windows

macOS

Exchange

Microsoft 365

Azure

Communication

Client coordination

Education

ICT qualification

IT degree

Azure/Modern Workplace certifications

Tools

Windows OS

macOS

Exchange

MS 365

Azure status

Job description

Advanced Networks Group is a nationwide IT Support company to many and varied business environments.We are looking for a replacement staff member who is skilled in installation and configuration of our clients site requirements in a remote support role and onsite as needed. If you exceed these requirements then please do apply and advise such.

We have an opening for a Level 2 IT role in our organisation to:

Manage the client requests, clear and quick sign offs to the billing team and ability to communicate clearly.

In this role you will be dealing with IT requests and depending on skill sets assisting with our other areas in telephony, ISP and Telco job requests.

as a Level 2 IT or higher support technician with appropriate experience for all requests that you feel can be the assigned technical skill.

Skills

Ability to manage workflows and planning of maintenance schedules and project implementation from the senior engineering and sales team

IT related qualification and or degree or at least 4 to 5 years in this role already

Microsoft appropriate certifications for Modern Workplace or Azure status would be a major benefit

Well versed in Windows and MAC workstations with server knowledge a bonus

Must be able to handle Exchange or M365 setups

Excellent written and oral communications and interpersonal skills

Being aware of client outcomes and responding accordingly according to contract levels

NZ drivers’ licence is required although it is mainly based at our Penrose office.

This is a job that would suit candidate who fits the skills requirements and would like to grow their IT experience in IT or varied fields. It would also suit an IT professional stepping back from a high-pressure front-line role.This job is a full-time position to the successful candidate.

Only applicants with NZ residency or citizenship should apply. Those with a valid skills shortage visa may apply but need to be aware of the requirements to offer jobs to the first categories in this paragraph.

Your application will include the following questions:

• Have you completed a qualification in ICT?
• Which of the following statements best describes your right to work in New Zealand?
• Which of the following Microsoft Azure certifications have you completed?
• Do you have a current New Zealand driver's licence?
• What's your expected annual base salary?
• How many years' experience do you have in the IT industry?
• Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
• Which of the following Microsoft 365 certifications have you completed?