Receptionist

Talent Connection NZ; Waitakere Ranges; On-site; NZD 3,299,000 - 4,119,000; Full time

Benefits offered by this job

Free off-street parking

Full training provided

Career development opportunities

Job summary

Hot Water Heat Pumps, a West Auckland manufacturer, seeks a Receptionist for their Henderson office. You will be the first point of contact for customers, dealers and suppliers, entering orders and service jobs accurately, and keeping records up to date.

The role also covers marketing support, content creation for social media, and general admin. The position runs Monday to Friday from 8.00 am to 4.30 pm, with training provided and opportunities to progress into sales and marketing across a

Qualifications

• Reception or front-of-house experience, with a warm and professional phone manner
• Accurate and detail-focused, you take care with order entry
• Confident with Microsoft Office, and quick to pick up a new system
• Comfortable creating content using Facebook, LinkedIn, Instagram and Google Business

Responsibilities

• Answer and direct incoming calls, greet visitors, customers and suppliers, and be the friendly first point of contact for the business
• Enter customer orders and service jobs accurately into the system
• Prepare and send quotations, order confirmations and general correspondence, and keep customer records and databases up to date
• Coordinate couriers, deliveries and mail, and keep the office stocked and running
• Support the sales team, follow up on enquiries and get product information out to customers
• Help prepare marketing material and keep Facebook, LinkedIn, Instagram and Google Business pages current

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Hot Water Heat Pumps has been designing and building heat pump water heating systems in West Auckland since 1982. They are New Zealand-owned and still run by the founding family, with a team of 25 across the office, engineering, and manufacturing. They produce heat pumps for homes, pools, spas, and commercial sites nationwide, and export to Australia, the USA, Singapore, and the Pacific.

We are looking for a Receptionist for their Henderson office. It is a varied role where you are the first point of contact for the customers, dealers, and suppliers; you enter orders and service jobs accurately and keep their marketing and social media ticking along. The hours are Monday to Friday, 8.00 am to 4.30 pm.

What You'll Do

Answer and direct incoming calls, greet visitors, customers and suppliers, and be the friendly first point of contact for the business

Enter customer orders and service jobs accurately into the system

Prepare and send quotations, order confirmations and general correspondence, and keep customer records and databases up to date

Coordinate couriers, deliveries and mail, and keep the office stocked and running

Support the sales team, follow up on enquiries and get product information out to customers

Help prepare marketing material and keep Facebook, LinkedIn, Instagram and Google Business pages current

About You

Reception or front-of-house experience, with a warm and professional phone manner

Accurate and detail-focused, you take care with order entry, because what you type reaches the customer

Confident with Microsoft Office, and quick to pick up a new system

Confident enough to handle a phone call, a walk-in and an order in the same ten minutes without dropping the ball

Comfortable creating content using Facebook, LinkedIn, Instagram and Google Business

Practical, helpful, and happy to pitch in across a small team

A full NZ driver licence is useful for the occasional post run, but it is not essential

What's On Offer

$23.95 per hour, with a pay review once a year

Monday to Friday, 8.00 am to 4.30 pm

Free off-street parking in Henderson

Full training provided

Real variety: reception, administration, sales support and social media in one job

Career development opportunities into sales and marketing roles

A stable, New Zealand-owned manufacturer that has been going since 1982

This role suits someone with customer service or admin experience who wants a role where the front desk is a starting point and would like to build real sales and marketing skills along the way.