Office Administrator & Receptionist

Spiers Holdings Limited; Whangarei; On-site; NZD 52,000 - 65,000; Full time

Job summary

Spiers Holdings Limited is seeking an Office Administrator and Receptionist to handle the day-to-day running of the office in Whangārei. You will be the first point of contact for customers and responsible for logging jobs, coordinating scheduling, and keeping our systems accurate and up to date.

Responsibilities include answering calls and emails, booking jobs, liaising with builders and tradespeople, ordering equipment, managing warranty issues, and keeping ServiceM8 up to date.

Qualifications

• Experience in administration, reception, or customer service.
• Professional phone and email manner.
• Strong organisation skills and the ability to manage competing priorities.
• Confidence liaising with tradespeople, builders, and the public.
• Good computer skills; experience with ServiceM8 or similar software an advantage (training provided).

Responsibilities

• Answer incoming calls and emails, and log new jobs and enquiries.
• Act as the main point of contact for private customers, builders, and trade clients.
• Book in jobs and coordinate installer schedules.
• Order and book equipment and stock as required.
• Lodge and manage warranty issues.
• Keep the job management system (ServiceM8) tidy and up to date.
• Front‑of‑house reception and general office administration.
• Provide customer service from first enquiry through to job completion.

Skills

Administration experience

Reception experience

Customer service

Professional phone manners

Organisational skills

Liaising with tradespeople

Computer skills

Tools

ServiceM8

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Office administrator and receptionist responsible for the day-to-day running of the office. First point of contact for customers, and responsible for logging jobs, coordinating scheduling, and keeping our systems and paperwork accurate and up to date.

Responsibilities

• Answer incoming calls and emails, and log new jobs and enquiries
• Act as the main point of contact for private customers, builders, and trade clients
• Book in jobs and coordinate installer schedules
• Order and book equipment and stock as required
• Lodge and manage warranty issues
• Keep the job management system (ServiceM8) tidy and up to date
• Front‑of‑house reception and general office administration
• Provide customer service from first enquiry through to job completion

Requirements

• Experience in administration, reception, or customer service
• Professional phone and email manner
• Strong organisation skills and the ability to manage competing priorities
• Confidence liaising with tradespeople, builders, and the public
• Good computer skills; experience with ServiceM8 or similar software an advantage (training provided)
• Reliable, proactive, and a team player

Details

Full-time · 1-year fixed term (parental leave cover) — potential for full-time permanent

Hours: Monday–Friday, 8:00am–4:00pm (hours negotiable)

Closed on public holidays and weekends, with a shutdown period over Christmas/New Year

Applicants must have the legal right to work in New Zealand