Customer Services and Administration

Big Blue; Auckland; On-site; NZD 52,000 - 73,000; Full time

Job summary

Big Blue in Auckland seeks an experienced Administrative Customer Service professional to oversee end-to-end admin tasks for product deliveries to customers. The role covers accounts, sales, operational duties and high-volume customer interactions.

You will respond to calls and emails, manage key accounts, handle accounts receivable, maintain processes, and generate reports. The role requires strong attention to detail, organisational skills, and the ability to multitask in a fast-paced

Qualifications

• Experience in a high-volume, service-focused environment.
• Consistently high attention to detail and accuracy.
• Strong organisational skills and ability to multitask.
• Excellent written and verbal communication; customer-focused mindset.

Responsibilities

• All Administrative Customer Service, Accounts, Sales and Operational tasks associated with the delivery of the products and services provided to customers.
• Responding to Accounts and Customer Services Phone Calls and Emails and following through with appropriate action(s).
• All Sales Administration Functions including, New Sales, Cancellations and Resigns.
• Key Account Administrative Management.
• Accounts Receivable Functions (Debtor Calls).
• Ensuring Administrative processes and procedures are documented and maintained.
• All Reporting as required.
• All General Office Duties as required.

Skills

Customer service

Attention to detail

Multitasking

Communication

Organisational skills

MS Office

Tools

ERP systems (Business Central)

Microsoft Outlook

Teams

SharePoint

Excel

Word

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are a 27 year old high volume B2B focused company with offices in Auckland, Tauranga, Wellington and Christchurch. We provide services to customers throughout NZ including large government and corporate organisations as well as thousands of SMEs.

Our average customer satisfaction rating is 97% which is testament to the emphasis and pride the whole Big Blue team take in looking after our customers.

The ideal candidate has good experience in a fast paced service delivery environment where customer service comes first and every day sees hundreds of jobs completed around the country. There is lots of variety and the role will suit someone who thrives on solving problems and being busy.

Your core role will include:

All Administrative Customer Service, Accounts, Sales and Operational tasks associated with the delivery of the products and services provided to customers.

Responding to Accounts and Customer Services Phone Calls and Emails and following through with appropriate action(s)

All Sales Administration Functions including, New Sales, Cancellations and Resigns

Key Account Administrative Management

Accounts Receivable Functions (Debtor Calls)

Ensuring Administrative processes and procedures are documented and maintained

All Reporting as required

All General Office Duties as required

To be considered for this position you will need to:

Have experience in a high-volume, service-focused environment managing both inbound and outbound customer communications

Demonstrate a consistently high level of attention to detail and accuracy, even when working at pace

Be highly organised, with a proven ability to manage multiple tasks and competing priorities without dropping the ball

Be a quick and willing learner, open to feedback and confident picking up new systems and processes

Communicate clearly and professionally, both written and verbal - and have the mentality that calling a customer beats an email!

Have strong computer skills, including Microsoft Outlook, Teams, SharePoint, Excel, Word, and ideally ERP systems (Business Central)

Be adaptable, with the ability to shift priorities quickly based on daily business needs

Take ownership of your work from start to finish, ensuring tasks are completed thoroughly and correctly

Hours are Mon - Fri 8:30am to 5:00pm

Applicants for this position should have NZ residency or a valid NZ work visa