Process Engineering Lead — Automation & Process Excellence

New Zealand Government Joba; Wellington; On-site; NZD 126,000 - 152,000; Full time

Benefits offered by this job

Superannuation (9%)

No mandatory employee contribution

Life and income protection insurance (

Job summary

ACC in New Zealand seeks a Process Engineering Lead to establish and mature process engineering capability across the organisation. You will design, improve and optimise end-to-end business and operational processes, using process redesign, data and intelligent automation to improve customer outcomes, efficiency, quality and compliance.

As a senior practitioner, you will build frameworks, standards, governance and performance measures while coaching others and influencing across business and

Qualifications

• Minimum five years in process engineering, improvement or redesign within large organisations.
• Strong knowledge of end-to-end process design, performance measurement.
• Experience enabling intelligent automation such as workflow/RPA/AI-enabled solutions.
• Ability to establish and scale process engineering capability, standards and governance models.
• Experience leading change and continuous improvement delivering measurable value.
• Strong stakeholder engagement and communicating across business and technology.

Responsibilities

• Design, improve and optimise end-to-end processes across ACC.
• Lead process engineering capability, standards and governance across the organisation.
• Coach others and influence across business and technology.
• Use data and intelligent automation to improve customer outcomes, efficiency, quality and compliance.
• Support Te Tiriti o Waitangi in policy and process design.

Skills

Process engineering

Process improvement

Systems thinking

Intelligent automation

Stakeholder engagement

Change management

Te Tiriti Waitangi

Job description

ACC in New Zealand seeks a Process Engineering Lead to establish and mature process engineering capability across the organisation. You will design, improve and optimise end-to-end business and operational processes, using process redesign, data and intelligent automation to improve customer outcomes, efficiency, quality and compliance.

As a senior practitioner, you will build frameworks, standards, governance and performance measures while coaching others and influencing across business and